Almost Family at a glance

Almost Family, Inc. (NASDAQ:AFAM) founded in 1976, is a leading provider of home health nursing, rehabilitation and personal care services, with over 100 locations in 11 states. Almost Family, Inc. and its subsidiaries operate two segments: Visiting Nurse, or VN, which provides skilled nursing and physical, occupational and speech therapy services primarily to Medicare beneficiaries; and Personal Care, or PC, which provides custodial and personal care services. Almost Family's services are generally covered by federal and state government programs, commercial insurance and private pay.

We believe in the importance of local recognition and seek to maintain and support the various trade names we operate under that have developed a reputation for high quality care among patients, referral sources and employees in their local communities. We maintain quality and consistency across locations and regions through our “Senior Advocacy” mission, which trains our caregivers to look beyond the obvious needs of patients to be advocates for their physical, mental, and emotional needs, with the ultimate outcome of allowing them to age in place.

Our Specialty Programs, such as Cardiocare, Orthopedics, Optimum Balance, B.R.E.A.T.H.E, Urology, Frail Elderly Care Management, and Telehealth Monitoring, are based upon our Senior Advocacy philosophy and were developed in response to local needs. We believe our Senior Advocacy philosophy in conjunction with our focus on the homebound, geriatric population leads to improved health outcomes.

Excellence in Senior Advocacy

All Almost Family, Inc. agencies strive to provide the highest quality of patient care. Most of our agencies are subject to rigorous state licensure requirements, and all of the Medicare-certified agencies of Almost Family, Inc. are accredited by The Joint Commission.

If any member of the public, or any employee of Almost Family, Inc. or any of its subsidiaries has a quality of care or safety concern about any agency, they should initially notify the agency management. Additionally, the states in which Almost Family operates have specific phone numbers to voice complaints, or you also may contact The Joint Commission.

To report a complaint to the state, the toll-free numbers, hours of service and web site, if available, are as follows:

• Alabama: 1-800-356-9596 (M–F, 8:00 a.m.–4:30 p.m.)
• Connecticut : 1-800-828-9769 (M–F 24 hours) or go to here
• Florida: 1-888-419-3456 (M–F, 8:00 a.m.–6:00 p.m.); To report abuse, neglect, or exploitation of a disabled adult or an elderly person, please call toll-free: 1-800-962-2873 (24 hours)
• Illinois: 1-800-252-8966 or 1-800-252-4343 (M–F, 8:30 a.m.–5:00 p.m.)
• Indiana: 1-800-227-6334 (M–F, 8:00 a.m.–4:45 p.m.)
• Kentucky: 1-800-635-6290 (M–F, 8:00 a.m. – 4:30 p.m.)
• Massachusetts: 1-800-462-5540 (24 hours)
• Missouri: 1-800-392-0210 (M–F 8:00 a.m.–8:00 p.m.)
• New Jersey: 1-800-792-9770 (M–F 8:00 a.m.–4:30 p.m.)
• Ohio: 1-800-342-0553 (M–F, 8:00 a.m.–5:00 p.m.)
• Pennsylvania: 1-800-222-0989 (M–F 24 hours)

NOTE: The State Hotline numbers may also be used to lodge complaints concerning the implementation of the Advanced Beneficiary Notification and Advance Directives.

The Joint Commission may be contacted at 1-800-994-6610 or by email at complaint@jointcommission.org

A Spirit of Community Involvement

At Almost Family we believe in the importance of supporting the needs of those in our communities. We involve ourselves in local organizations through contributions, outreach programs and special events, and encourage a spirit of service among our employees. Giving back is a value Almost Family truly supports.